It is entirely the customers responsibility to ensure the suitability of our products for your pets. We recommend that you check regularly for any signs of wear. 

All of our collars are made with inner webbing for extra strength and durability.

Even though our collars are fully adjustable, we highly recommend measuring your dogs neck prior to ordering. If you are ordering as a gift and are unable to take measurements take a look at our guide.

Payment

You can pay using PayPal, by Credit/ Debit card or Amex.

Delivery

Please note – we do not currently provide international shipping

All our items are handmade in our Bristol workshop & usually dispatched within 1-2 working days from receiving payment via Royal Mail. Made to order products and during busy times, dispatch times may vary.

Free  uk delivery on all orders  - via Royal Mail 48 Tracked

We provide the following additional options for Royal Mail delivery. 

Royal Mail 24 Tracked - £2.95

Returns/ Refunds/ Exchanges.

If you are not 100% happy with your purchase we will be happy to offer an exchange or refund. All we ask is that the items must be returned to us within 14 days of purchase in an unused condition in the original packaging and free from any pet hair for a refund of the purchase minus P&P.

If you receive faulty or damaged good, please contact us and let us know the fault with the item. We pride ourselves on providing excellent customer service and we will endeavour to rectify any problems.

If you would like to exchange your purchase just let us know at hello@squishypig.co.uk. When returning items to us, you are responsible for postage costs. We recommend using a recorded delivery service to ensure its safe arrival as we cannot be responsible for items being lost in the post. 

Vouchers & Promo Codes.

All vouchers, promo codes and discount codes require a customer account, without a customer account these codes will not work.

Squishypig Deals.

Items sold in Squishypig Deals are either end of line products or items that have imperfections. These are sold at a reduced price and are exempt from our returns policy.